Shipping

Yes, we proudly ship to customers across the globe. Wherever you are in the world, Tones & Strands can be delivered to your door.

All orders are dispatched within 24–48 hours of being placed. Please note that orders placed on Saturdays or Sundays will be dispatched the following Monday.

International orders: Please note that orders shipped outside the UK may be subject to customs duties, import taxes or fees charged by the destination country. These charges are the responsibility of the customer and are not included in your order total.

These charges are determined by your local customs authority and are entirely outside of our control.

Your courier will notify you of any applicable charges during transit. Please note that any customs fees or import taxes are the responsibility of the customer and are not covered by Tones & Strands.

Once your order has been dispatched, you will receive a tracking number via email. This can be used to follow your parcel's full journey from our hands to yours.

Once your order leaves us, it is in the hands of the delivery service. Although we carefully prepare and dispatch every order, we cannot guarantee the courier’s delivery times. Circumstances such as busy periods, severe weather, customs checks or unexpected courier issues could cause delays.

Although we confirm any delivery address discrepancies with our customers before-hand please double-check your delivery details before placing your order. We cannot take responsibility for delivery problems resulting from an address that has been entered incorrectly or is missing information.

Every delivery requires a signature. However, if your parcel appears to be missing, lost or stolen, please contact the courier using your tracking information and ask them to investigate the delivery. If they require any information from us, we will be happy to assist where we can. Depending on the circumstances, we may need to wait for the courier’s investigation to be completed before determining the next steps.

If your tracking shows that your parcel has been delivered but you cannot find it, we recommend checking around your property, with neighbours and any safe place you may have requested in your delivery instructions. If it is still not located, please contact the courier and ask them to investigate.

Please keep in mind that delivery timeframes are estimates rather than guaranteed delivery dates, and delays can occasionally occur due to circumstances beyond our control.